FAQ
Frequently asked questions
For guests
Do guests need to download an app or make an account?
No. Guests open your link in any phone or computer browser and type the passcode, if you set one. That's all.
What if a guest asks something that isn't in our binder?
They're told the binder doesn't say, and pointed to the contact you've listed, instead of getting a guess.
Can guests see where an answer came from?
Yes. Every answer links to the exact page of your binder, so guests can check it for themselves.
Can guests see each other's questions?
No. Each guest's chat is their own. The couple and the people planning can see the questions asked, which is a handy way to spot what's missing.
Privacy
Can we keep some details from certain guests?
Yes. Each link, like Guests, Bridal party or Vendors, only sees the documents and details you choose. Hidden details are removed from that link's copy of your binder, and the AI answering that link never sees them.
Is our wedding page public?
No. Wedding pages and binders are kept out of search engines, so only people with your link can find them. You can add a passcode, and repeated wrong guesses are locked out.
Is our information used to train AI?
No. Answers are written by Claude, made by Anthropic, whose commercial terms don't allow your content or your guests' questions to be used to train its models.
Setting up
What can we upload?
PDF works best, and Word, PowerPoint, Excel, text files and photos are converted automatically, up to 200 MB each.
We don't have a binder yet. Can we still use it?
Yes. Fill in the wedding details guests ask about most, and come back to update them any time.
Can we change things after we've shared the link?
Any time. Edit a detail or upload a new version of your binder, and guests get the update with their next question.
Can our planner and family help?
Yes. Invite your planner, your partner or your parents, and everyone can edit the same wedding.
Can it match our wedding colors?
Yes. Pick a palette or your own colors, and your guests' pages use them.
Answers and pricing
How accurate are the answers?
Answers only come from your documents and the details you typed in, and each one links to its source. Like any AI, it can occasionally misread something, which is why every answer shows where it came from.
How much does it cost?
Plans are per wedding, with no subscription: $80 for up to 100 guests, $120 for up to 250, and $180 for larger weddings. A plan covers your guests' questions through two weeks after the wedding.
Is there a free trial?
For wedding planners, yes: get in touch and we'll set one up for you.
Still wondering?
Email us at hello@thebridalbinder.com, or create an account and see for yourself.
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